If the issue persists, please go ahead and install the Windows built-in drivers: Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE Again, go to the Run window, type - 'c:/programdata' - Go to the Hewlett Packard folder, remove any printer related folders & files.Under print server properties, go to drivers - remove any entry there as well.Press the 'windows key' + 'r' to get the 'Run' window open - Type 'printui.exe /s' (There is a space between.Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.First, unplug the USB cable from the printer, if present.If the issue persists, also try clean installing the printer drivers.Go to services again - Start the print spooler.Now again open 'Run' - Type 'spool' and ok - Go to PRINTERS folder - delete everything in that folder.Type 'services.msc' to get Services - Go to 'Print spooler' - Right-click and 'Stop' the service.Press 'Windows key' + 'r' to get the 'Run' window.Please try the below steps to resolve the issue: I'll be your host for the day, they call me the Riddle_Decipher.ĭoes the copier work fine as a stand-alone device? to our humble abode, the family and tech-friendly house of HP Forums!.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

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